Booking Terms and Conditions. Updated 14/12/2024

1. If you cancel your lesson /session ride with less than 24 hour's notice you will be charged a full price cancellation fee. Lessons cancelled with 24 hour's notice or more can be rearranged, please do so on your account online.
2. Cancelling a lesson does not entitle you to a refund, no refunds are available only credit notes.
3. If you cancel a session booked using multi-buy you will not recieve credit and these sessions cannot be re-arranged.
4. All lessons / sessions booked may be rearranged online if outside 24hr notice period (excludes sessions booked using multi-buy)
5. All lessons / sessions may be chnaged to a stable management session in severe weather conditions and at the discretion of Murton Equestrian Centre and more than once if bad weather persists. Please see Adverse Weather Policy below. 
6. Group bookings booked as 'courses' (including Take Back The Reins, BHS Stage 1 courses and any other courses)  are booked as a group of lessons/ sessions at a discounted rate and we do not offer refunds or rearrange individual lessons which make up the course. We may offer a credit for an individual session as part of a course in extenuating circumstances. 
7. Bookings made online may be subject to change due to staff and horse availability, we reserve the right to change coaches for any lesson or session. On occasions we may need to contact you and adjust the time of your booking. We aim to make any changes within a two hour adjustment, either way, of the time which you have booked. 
8. We accept payments through our online booking system or cash by appointment only
9. You agree to be polite and courteous to all members of staff, volunteers, horses and other clients at Murton Equestrian Centre. All participants agree to follow the directions of their coach fully and work with our horses in a kind and thoughtful manner. The safety of both horses and participants is everyone's responsibility. The horses are our partners and we reserve the right to refuse riding or other sessions to anyone who we believe has mistreated our horses or employees. 
10. Credit, Tokens and Vouchers have a strict 6 month or 182 days validity. It is your responsibility to ensure any credit, voucher or token is used before it expires.
11. Activity courses such as Own a Pony Days and Own a Pony Weeks are non-refundable. 

Adverse Weather Policy 

In order to prioritise the welfare of our horses & ponies and your safety, Murton Equestrian Centre are implementing an Adverse Weather Policy.

The policy is put in place to ensure that in the event of any type of weather that would impact on the safety or enjoyment of your lesson, we will provide an alternative activity in place of your ridden lesson.   Examples include high winds, torrential rain or extreme heat.

Only knowing how to ride does not give you the full experience of horses and often by learning about the groundwork, behaviour and handling of them – you will see a difference in your riding.

Therefore, we will run the following – dependent on what you know already to ensure you are learning something new:

• Tacking up

• How to handle horses, approach them and lead them correctly and safely

• Road Safety

• Equine Anatomy

• First Aid

• Horse behaviour

• In hand work

We are happy for you to ask us what you would like to learn about also!

We would also like to offer you this option if for example you’ve got an injury or maybe had a surgery & can’t physically ride, but instead can keep your lesson & learn without physically riding.

(If you are normally in a group lesson, a swap to an alternative session will be at our discretion upon discussion/email.)

If you have any questions regarding these new policies, please contact us via email at murtonequestriancentre@gmail.com

Clothing & Equipment Policy:

Please ensure you are wearing the correct riding equipment for your lessons:

*Failure to do so can result in not being able to ride that day. *

• Jodhpurs or similar long stretchy trousers - NO SHORTS or Trousers with embellishment on the seat. 

• Riding boots with a small heel - NO UNCOVERED FOOTWEAR AT THE CENTRE i.e. sandals & no soft footwear on the yard, this applies to parents/visitors too. Short riding boots are available in reception. 

• A sensible top with covered shoulders - no flappy parts, no cropped gym wear or tiny belly tops/crop tops.

• Your own riding hat (for all regular clients) up to current safety standard. Standards are available to view in reception. Riding Hat Hire is available for new riders. 

• Waterproofs or sunscreen if needed. 

Refund Policy

EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.

Please contact the Yard, School or Livery directly. Murton Equestrian Centre is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.